Purpose & Guiding Principles
- Enhance people’s lives by helping pets
- Embrace technology and help to advance veterinary medicine
- Exceed the expectations of our customers
- Empower and reward our employees
- Contribute to our communities
Enhance people’s lives by helping pets
Our ultimate goal is to provide superior healthcare to our patients which are valued family members to our clients, the pet owner. We recognize the special bond between pets and people and we dedicate our professional lives to promoting and fostering that bond. Our promise is to treat your pets like we treat our own beloved pets!
Embrace technology and help to advance veterinary medicine
We combine an intense desire to succeed with the passion and skill to be the leader in our profession. We seek inspiration internally and externally, and we have the flexibility and the vision to incorporate the best ideas and technologies from any source.
Exceed the expectations of our customers
We put the needs of our patients and their families at the center of all our activities and offer unsurpassed customer service and education. We actively listen to and engage with our clients to build lasting partnerships.
Empower and reward our employees
We treat each other with trust, respect and honesty, placing a high value on accessibility, collaboration, open communication, clear decision making, and individual accountability. We provide our employees with diverse opportunities to learn, contribute and benefit, based on merit, results and values.
Contribute to our communities
We conduct our business with the highest ethical standards, in compliance with laws and regulations, and an understanding of our environmental responsibilities. We are citizens of the communities in which we do business, and we contribute to the health and quality of life of those communities around us.